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Level II Technician Torrance

Level II Technician

Full Time • Torrance
Benefits/Perks

  • Hybrid Office/Remote Work
  • Medical/Dental/Vision/401K Matching
  • Competitive Compensation
  • Career Advancement Opportunities 
  • People First Culture
  • Diverse Work Assignments
  • Team-Oriented Work Environment
 
Company Overview
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
 
Summary
The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.     

This is the perfect technical position for someone who enjoys working directly with customers to design and implement technical solutions, has a passion for solving complex technical problems and mentoring others to do the same, stays abreast of technology trends and advancements, and thrives in a fast-paced and dynamic environment. If working for a small local office focused on serving small to mid-sized businesses to perform better, grow faster, and achieve more by leveraging technology sounds appealing to you, we’d love to hear from you! 

This position requires you to work in the Torrance and surrounding area and must have a minimum of 2-3 years of experience working for a company that is known in the industry as a Managed Service Provider (MSP) providing outsourced IT services. 
 
Expertise and Skill Requirements:
  • Passion for delivering remarkable customer experience and success.
  • Excellent understanding of troubleshooting the client and server operating systems outlined in the Responsibilities section below.
  • Ability to communicate complex IT concepts and solutions to non-technical clients.
  • Strong interpersonal, communication, and collaboration skills.
  • Diagnostic skills for technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Strong decision making and outstanding project management skills.
  • Be self-motivated, reliable, and punctual.
  • Strategic and detail orientated.
IT Technician II Responsibilities:
  • Provide exceptional customer experience and technical expertise on inbound calls and escalated tickets generated by our customers to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Server administration via Active Directory, File & Print services, DNS, DHCP.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Provisioning and system setup for new hires.
  • Conduct network discoveries and customer onboarding for new managed service customers.
  • Identify, propose, design, and deliver proactive and appropriate infrastructure upgrades/projects for existing managed service customers.
  • Participate in discussions with customers that take their needs and business into consideration but does not jeopardize the IT goals of a more secure, stable, and productive environment.
  • Log time entries and notes for support and maintenance performed using our PSA.
  • Provide customers with timely written and oral updates regarding their projects and/or cases.
  • Update and maintain customer information in our documentation system as changes in their environment occur.
  • Create or update documented policies and procedures for the use of technical staff when new issues occur that may impact multiple users.
  • Participate in our on-call rotation with the Level 2/3 Help Desk and Engineering staff.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met. 
  • Troubleshoot issues relating to:
    • Windows Server 2012/2016/2019/2022
    • VMWare and Hyper-V Hypervisors
    • Microsoft Azure/Amazon AWS
    • Windows Domains and Workgroups
    • Windows Networking (mapped network drives, shared folders, printers, etc.)
    • Active Directory
    • User Profiles (creation and modification)
    • Group Policy Objects
    • Firewall Configuration (VPN, port forwarding, etc.)
    • LAN/WAN Connectivity
    • Onsite Exchange and Hosted Email/Exchange Environments (Microsoft 365, Google Workspaces)
    • Hardware Diagnostics (Servers/Workstations/Laptops/Routers/Switches)
    • Microsoft Office Suite
    • Windows 7/10/11
    • MacOS
    • Android/iPhone
    • Cloud phone providers such as Jive, RingCentral, and Teams
    • Third party applications with the assistance of the vendors support staff
IT Technician II Qualifications and Experience Requirements:
  • Minimum 3-5 years’ experience within relevant IT fields.
  • Associate or Bachelors degree in computer science, information sciences, or related field preferred.
  • Minimum 2-3 years’ experience in a Managed Service Provider environment.
  • Microsoft 365 administration experience.
  • Experience with desktop and server operating systems including Windows 10/11, Server 2012, Server 2016, Server 2019, Server 2022 and Mac OS.
  • Active Directory knowledge and experience.
  • Some knowledge and understating of networking devices and appliances.
  • Familiarity with the following brands: APC, Apple, Cisco, Datto, Dell, HP, Lenovo, Microsoft, Proofpoint, QNap, SonicWALL, Sophos, Synology, Ubiquiti, iOS, Android.
  • Experience using Autotask, Kaseya RMM, IT Glue, Jamf and/or Addigy a plus.
  • Working knowledge of Microsoft Azure and Amazon AWS is a plus.
  • Certifications Preferred: • CompTIA A+ • CompTIA Net+ • CompTIA Security+ • MCDST • MCSA
  • Valid Driver License and ability to drive to customer locations when required.
Compensation: $28.00 - $38.00 per hour




This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

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Why Should You Join Us?

Flexible Scheduling
Competitive Compensation
Career Advancement Opportunities
People First Culture