A positive and collaborative attitude
- Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
- Provisioning and system setup of desktops, servers, and other equipment.
- Prioritize incidents and service requests according to defined processes to meet SLAs.
- Use remote tools and resources to aid in resolving support requests.
- Perform hands-on fixes when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as necessary.
- Installing and configuring hardware and software components on client networks.
- Maintain cybersecurity software and tools on client systems.
- Server administration via Active Directory, File & Print services, DNS, DHCP.
- Network firewall and switch administration and maintenance.
- Support Azure cloud environments.
- Perform proactive maintenance on client networks.
- Follow our Customer Service Program to deliver consistent and high quality support.
- Ensuring internal security standards are met.
- Some network and server solution design and architecture.
- Achieving and maintaining certifications – always learning.
- College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
- Experience with desktop and server operating systems including Windows 11, Windows 10, Server 2016, Server 2019, Server 2022, and Mac OS.
- Experience with Azure cloud, Hyper-V, VDI
Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We’re Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.
(if you already have a resume on Indeed)