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Benefits:

Competitive salary
Health insurance
Paid time off
401(k)
Opportunity for advancement
Training & development

Company Overview

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Position Summary

Systems Engineers support incoming service requests both remotely and onsite. They troubleshoot technical issues, handle Level 1 escalations, assist with projects, and escalate problems as needed. This role involves answering service desk calls and working both independently and within a team.

Responsibilities

Identify, troubleshoot and document user issues to resolution, while maintaining superior customer satisfaction
Work with end users to resolve reactive support requests. These issues will be related to Windows servers and desktops, Microsoft cloud services (Microsoft 365 and Azure), Remote Desktop Services, firewalls, managed switches, LAN/WAN connectivity issues.
Work to resolve proactive alerts and monitors generated by the NOC. These issues will be related to backups, viruses, impending hardware failures, licensing issues and more.
Manage Line of Business software updates and upgrades when appropriate and coordinate with vendor support where necessary to support software on servers and end-user devices.
Manage software as a service licensing and accounts for customers when appropriate.
Manage your daily ticket queues and schedule to ensure all assigned tickets are resolved and responded to within preapproved targets.
Advanced utilization of RMM Software, AutoTask PSA, IT Glue and other service-specific tools and technologies to deliver onsite and remote user support services.
Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.

Required Technical Skills

Advanced proficiency in and ability to troubleshoot:

Windows 10 and 11 Operating Systems
Workstation and Server Hardware
Printer and Multi-function devices and technologies
Standard Windows Applications
Microsoft Office Suite
Email and Mobile Device connectivity
Microsoft 365

Intermediate proficiency in and the ability to troubleshoot:

Mac OS troubleshooting
IPv4 and IPv6 technologies
LAN/WAN connectivity issues
Microsoft Azure
Hyper-V, vSphere, Citrix, SQL, and Terminal Services
Active Directory
Windows Server2008– 2022
VPN connectivity troubleshooting and configuration (Cisco, SonicWall, OpenVPN, IPSec)

Education

High School Diploma or GED (Two years college or equivalent work experience preferred).

Experience

Five or more years of related experience or relevant coursework.
Three+ years working in a Technical Support/Service Desk or MSP environment preferred.

Certifications and Licenses

Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Cisco CCNA, or VMware VCP.
CompTIA Network+ required.
CompTIA Security+ preferred.
Valid Florida Driver License and must have a clean driving record.

Compensation: $63,000.00 - $70,000.00 per year

Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.

We’re Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

(if you already have a resume on Indeed)