MSP Client Systems Engineer
Full Time • Kentwood
TeamLogic IT is a national provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that assure high availability, security and flexibility for their IT infrastructure. With more than 200 locations across North America and more than 750 technicians, thousands of businesses consider us their trusted technology advisor.
Responsive recruiter
Benefits:
- Bonus based on performance
- Dental insurance
- Health insurance
- Profit sharing
- Training & development
- Vision insurance
- Paid time off
Company Overview
At TeamLogic IT, we thrive on solving complex challenges and delivering smart solutions in a fast-paced, ever-advancing industry. Our local team is backed by a nationwide network of hundreds of technicians, combining personalized client service with the strength of a larger organization.
We’re looking for professionals who not only bring technical expertise, but also demonstrate integrity, accountability, and commitment — the same qualities our clients rely on us for every day.
Core Values
- Compassionate – We care about our clients’ success.
- Personalized – We deliver solutions tailored to customer needs.
- Commitment – We see every challenge through to completion.
- Security – We earn trust by managing technology assets responsibly.
- Reliability – We respond with urgency and consistency.
- Excellence – We use our expertise and experience to deliver results.
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Servanthood – We serve clients, colleagues, and community with care.
Position Summary
The Client System Engineer ensures reliable system operations so end users can focus on their business. This role blends technical skill with a consultative approach, serving as a trusted advisor to clients while providing responsive support.
Key Responsibilities
- Act as a client consultant, supporting technology strategy, security, and investment planning.
- Provide courteous, timely support via phone, portal, and email.
- Provision and configure systems for new hires.
- Prioritize and resolve incidents per SLA processes.
- Use remote tools/diagnostics; perform hands-on fixes when required.
- Install/configure hardware and software across desktops, servers, and networks.
- Manage antivirus tools, including remediation of vulnerabilities.
- Administer servers via Active Directory, DNS, DHCP, File & Print.
- Perform preventative maintenance and automation deployment via RMM.
- Establish strong relationships with colleagues and clients.
- Travel locally to client sites as needed.
- Uphold company safety and security standards.
Requirements
- 3–5 years of system administration and end-user support/consulting.
- Prior Managed Services Provider (MSP) experience preferred.
- Microsoft 365 administration (Entra & Intune a plus).
- Experience with Windows desktop/server OS (7, 10, 2008–2016) and macOS.
- Valid driver’s license and ability to serve clients in West Michigan.
- Demonstrated reliability, accountability, and follow-through.
Preferred
- Active Directory and networking knowledge.
- NinjaOne RMM and Autotask PSA (or equivalent).
- Microsoft, CompTIA A+, or Network+ certifications.
Why Join TeamLogic IT?
We’re a collaborative, client-first team that takes pride in our professionalism and results. You’ll find a culture that values continuous learning, shared success, and the satisfaction of knowing your expertise directly impacts clients’ growth and security.
Compensation: $28.00 - $32.00 per hour
Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We’re Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.
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Flexible Scheduling
Competitive Compensation
Career Advancement Opportunities
People First Culture