MSP Level 2 Technician Gainesville

MSP Level 2 Technician

Full Time • Gainesville
Replies within 24 hours
Benefits:
  • Free food & snacks
  • Free uniforms
  • Opportunity for advancement
  • Company parties
  • Paid time off
  • Training & development
Summary:
We are seeking an experienced and dedicated Managed IT Services (MSP) Level 2 Technician to join our dynamic IT team. This role is pivotal in providing exceptional technical support and solutions for small to medium-sized businesses. The ideal candidate will exhibit a strong technical acumen, excellent customer service skills, and the ability to troubleshoot and resolve complex IT issues efficiently.

Responsibilities:
  • Technical Support and Troubleshooting: Provide advanced technical support to clients, including installing, configuring, and maintaining hardware and software.
  • Incident Management: Respond to and resolve escalated support tickets promptly, ensuring minimal downtime for clients.
  • Network Administration: Manage and maintain client networks, including routers, switches, firewalls, and wireless access points.
  • Security Management: Implement and manage security solutions, conduct regular security audits, and address potential vulnerabilities.
  • Backup and Disaster Recovery: Ensure client data is backed up regularly and develop disaster recovery plans to safeguard against data loss.
  • Client Communication: Maintain clear and professional communication with clients, providing updates and ensuring client satisfaction.
  • Documentation: Create and maintain detailed documentation of client systems, configurations, and support activities.
  • Project Implementation: Assist in the planning and execution of IT projects, ensuring they are completed on time and within budget.
  • Training and Mentoring: Provide guidance and training to Level 1 Technicians, fostering a collaborative team environment.
Knowledge, Skills, & Qualifications:
  • Experience & Education: Minimum of 3-5 years in an MSP or similar IT support role; a degree in IT, Computer Science, or related field is preferred. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are highly desirable.
  • Technical Proficiency: Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, Active Directory, and virtualization technologies such as Azure and Hyper-V.
  • Remote Monitoring & Ticketing Systems: Experience with RMM tools like NinjaRMM and ticketing systems such as Autotask PSA or Zendesk.
  • Networking Expertise: In-depth understanding of networking protocols, IP addressing, DNS, DHCP, VPNs, VLANs, and Wi-Fi technologies.
  • Security Knowledge: Familiarity with firewalls, antivirus solutions, and industry best practices for cybersecurity.
  • Problem-Solving & Analytical Thinking: Strong ability to diagnose and resolve complex technical issues efficiently.
  • Communication & Customer Service: Excellent verbal and written communication skills, with a customer-focused approach to delivering high-quality service and building strong client relationships.
  • Time Management & Collaboration: Ability to manage multiple priorities in a fast-paced environment while working both independently and as part of a team.
Preferred Additional Qualifications
  • Cloud Services: Experience with cloud platforms such as AWS, Azure, or Google Cloud.
  • Automation: Familiarity with scripting and automation tools (e.g., PowerShell, Bash) to streamline processes.
  • Monitoring Tools: Knowledge of network and system monitoring tools (e.g., SolarWinds, Ninja, Auvik, etc.).
  • Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Egnyte, IT Glue, SharePoint).
Work Environment
This role requires the ability to work both onsite and remotely, depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid driver's license. Flexibility in working hours, including evenings and weekends, may be required to accommodate client emergencies or project deadlines.
  • Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients.
  • Collaborative and supportive team culture.
Benefits:
  • Competitive salary and performance-based bonuses
  • Comprehensive health, dental, and vision insurance
  • Paid time off and holidays
  • Professional development and certification reimbursement
  • Opportunities for career advancement
Company Overview
We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.
Compensation: $23.00 - $30.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Why Should You Join Us?

Flexible Scheduling
Competitive Compensation
Career Advancement Opportunities
People First Culture