Benefits:

401(k) matching
Bonus based on performance
Health insurance
Paid time off
Training & development

Position Overview

TeamLogic IT of Tarpon Springs is seeking a motivated, customer-focused Managed IT Services (MSP) Level 1 Technician to join our growing team. This is a hands-on technical support role serving small and medium-sized businesses throughout the Tarpon Springs Area. We're looking for someone who genuinely enjoys technology, takes pride in solving problems, and understands that exceptional IT support is about more than fixing computers. The ideal candidate has practical IT troubleshooting experience, familiarity with PowerShell, strong communication skills, and a desire to continuously develop their technical abilities. If you're naturally curious, enjoy learning new technologies, and believe that delivering an outstanding customer experience is just as important as technical expertise, we'd like to hear from you.

Core Responsibilities

Technical Support & Troubleshooting

· Serve as a frontline technical resource, providing remote and occasional onsite support to business clients.

· Diagnose and resolve hardware, software, printer/scanner, VoIP, VPN, and network connectivity issues.

· Troubleshoot issues independently and escalate complex problems with relevant technical details when necessary.

Microsoft 365 & Endpoint Support

· Support Microsoft 365 applications and routine administration, including user provisioning, licensing, access management, and multifactor authentication.

· Configure and deploy workstations, install applications, and assist with device management.

· Utilize RMM tools to monitor endpoint health, patching, and security alerts.

· Respond to suspected account compromises, performing initial investigation, account security remediation, and appropriate escalation in accordance with established procedures.

PowerShell & Process Improvement

· Utilize and modify PowerShell scripts for troubleshooting, routine administration, and basic automation.

· Identify opportunities to streamline repetitive tasks and improve technical workflows.

Customer Experience & Ticket Management

· Serve as a primary point of contact for incoming support calls, providing professional, efficient, and customer-focused assistance.

· Manage assigned support tickets through resolution, prioritizing effectively while meeting service-level expectations.

· Deliver exceptional customer service through clear communication, timely follow-up, and proactive expectation management.

Documentation & Collaboration

· Maintain accurate ticket documentation, including troubleshooting steps, actions taken, and resolutions.

· Follow established procedures, collaborate on escalations, and contribute to team knowledge-sharing and continuous improvement.

Required Qualifications

Experience & Technical Skills

· Previous hands-on experience in a professional IT support, help desk, or MSP environment.

· Working knowledge of Windows 10/11, common business applications, and workstation troubleshooting.

· Familiarity with Microsoft 365 administration and user management.

· Practical understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN connectivity.

· Working knowledge of PowerShell, including basic commands, script execution, and modifying existing scripts.

· Strong troubleshooting skills with the ability to research problems, identify solutions, and recognize when escalation is appropriate.

· Valid driver's license and reliable transportation for occasional onsite client support.

Professional Skills

· Customer-first mindset: Understands the importance of patience, empathy, professionalism, and delivering a positive support experience.

· Critical thinking: Approaches technical challenges logically and investigates issues rather than relying solely on scripted troubleshooting.

· Accountability: Takes ownership of assigned work, communicates proactively, and follows through on commitments.

· Technical curiosity: Demonstrates a genuine interest in technology and actively works to expand technical knowledge.

· Communication: Able to explain technical concepts clearly to customers with varying levels of technical understanding.

· Collaboration: Comfortable asking questions, sharing knowledge, receiving feedback, and working as part of a team.

Preferred Qualifications

· Experience working for a Managed Service Provider (MSP).

· Familiarity with RMM platforms such as NinjaOne.

· Experience with PSA/ticketing systems such as Autotask.

· Familiarity with IT Glue, Hudu, or similar documentation platforms.

· Exposure to Microsoft Entra ID, Intune, and endpoint security tools.

· Relevant certifications such as CompTIA A+, Network+, or Microsoft fundamentals certifications.

Work Environment

This position primarily involves remote technical support with occasional onsite visits to client locations throughout the Tarpon Springs Area. Our team operates in a collaborative, fast-paced MSP environment where technicians support a variety of clients, technologies, and business needs. Success in this role requires adaptability, effective time management, and a commitment to providing excellent service.

What We Offer:

· Performance-based bonuses.

· Comprehensive health, dental, and vision insurance.

· Retirement savings plan with company match.

· Paid time off and paid holidays.

· Certification reimbursement and professional development support.

· Opportunities for career advancement within a growing local MSP.

· Collaborative team culture backed by a North American network of TeamLogic IT professionals.

Compensation: $38,000.00 - $45,000.00 per year

Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

We’re Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

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