Benefits:

Health insurance
Opportunity for advancement
Paid time off
Profit sharing
Vision insurance
Bonus based on performance
Competitive salary
Dental insurance

Technology is what we work with. People are who we serve.

| The Opportunity: Join TeamLogic IT as a customer-service-first technical professional supporting multiple businesses, industries, and technologies. You do not need to know our entire stack on day one. You do need a solid IT foundation, a structured troubleshooting mindset, strong communication skills, and a genuine desire to learn, grow, and embrace AI-enabled support.

Who We Are

We’re a family-owned IT Managed Services Provider in Columbus, Ohio, helping small and midsized businesses get more from their technology through fully outsourced IT, co-managed services, supplemental support, and project-based solutions. As part of a nationwide franchise network of more than 360 locations, we combine the resources of a national organization with the culture, relationships, and flexibility of a locally owned business. We’re growing and looking for people who want a career, not just another job. Our team members are empowered to make decisions, share ideas, take on new challenges, and help shape where the company is going. We believe hard work should be rewarded through competitive compensation, generous time off, profit sharing, career advancement opportunities, and a culture where people genuinely enjoy working and spending time together. Here, you won’t be another number or a cog in the wheel. You’ll have the opportunity to make a meaningful impact every day while building a career that can grow into advanced engineering, project management, leadership, and other opportunities within the company.

Who We Are Looking For

| HUMBLE Low ego, owns mistakes, accepts feedback, shares credit, and asks for help when needed. | HUNGRY Self-motivated, seeks challenges, pursues growth, and takes ownership of professional development. | SMART People-smart, self-aware, empathetic, and able to communicate effectively with customers and teammates.

What You Will Do

Deliver exceptional support. Serve as a first point of contact by phone, email, remote support, and ticketing channels while creating a positive customer experience, even during difficult interactions.
Troubleshoot and resolve. Diagnose common Windows, Microsoft 365, account, application, hardware, printer, endpoint, and connectivity issues using a structured process.
Resolve or escalate. Make a thoughtful effort using documentation, vendor resources, teammates, and approved AI tools. Escalate promptly with clear notes, context, and troubleshooting already completed.
Manage tickets and communication. Prioritize by impact and urgency, keep notes and time entries current, set expectations, and provide proactive updates so customers do not have to chase us.
Document and improve. Maintain customer documentation and turn repeatable solutions into useful knowledge articles, procedures, and troubleshooting guides.
Support projects. Assist senior engineers with workstation deployments, customer onboarding, Microsoft 365 initiatives, hardware refreshes, MFA/security rollouts, and basic network installations.

Responsible AI Adoption

Actively explores and adopts approved AI tools to improve troubleshooting, learning, communication, documentation, and the overall customer support experience.

AI expertise is not required, but curiosity is. Experience experimenting with Microsoft Copilot, ChatGPT, or similar tools is valued.
Uses AI as an assistant, not a substitute for judgment; verifies recommendations before acting and recognizes when an answer may be wrong.
Protects customer information, uses only approved tools, follows security policies, and knows when to stop, ask, or escalate.
Looks for opportunities to improve recurring work through AI, automation, PowerShell, RMM workflows, or better processes.

Your Technical Foundation

We do not expect you to know everything. We expect you to know how to troubleshoot and demonstrate that you can learn.

WORKING FAMILIARITY • Windows 10/11 and common applications • Microsoft 365 applications and basic administration • Active Directory and/or Entra ID fundamentals • User accounts, permissions, password resets, and MFA • TCP/IP, DNS, DHCP, WiFi, and connectivity basics • Desktops, laptops, printers, peripherals, and basic hardware • Cybersecurity awareness, remote support, and ticketing concepts
GREAT IF YOU HAVE BEEN EXPOSED TO • Microsoft Intune, Azure, and SharePoint • Firewalling, VLAN configuration, or wireless troubleshooting • RMM/PSA platforms and endpoint security tools • PowerShell, workflow automation, or scripting • Microsoft Copilot, Claude, or other AI tools • Windows Server • CompTIA or Microsoft certifications

How You Work

Customer service first. Listen actively, show empathy, communicate in plain language, remain calm under pressure, and never make a customer feel foolish for not understanding technology.
Structured troubleshooting. Define the problem, ask thoughtful questions, test carefully, verify the outcome, document the resolution, and identify recurring issues.
Appropriate urgency. Move quickly because technology interruptions affect the customer’s work, but never sacrifice security, quality, documentation, or the customer experience.
Balanced ownership. Research and attempt reasonable solutions independently, while having the humility and judgment to ask for help before time is wasted.
Coachability and accountability. Own mistakes, apply feedback, follow established processes, and take responsibility for your learning and commitments.
Adaptability. Embrace new tools, changing processes, AI, automation, and better ways of working rather than relying on “the way we have always done it.”

Experience & Education

1-3 years of IT support, help desk, desktop support, or related technical experience preferred; MSP experience is a plus, not a requirement.
College degree preferred, ideally in Information Technology, Computer Science, Cybersecurity, or a related field. Equivalent experience and relevant certifications may be considered.
Customer-facing experience in hospitality, retail, call centers, professional services, or other service-focused environments is valued when paired with a solid technical foundation.
Certifications, home labs, Microsoft Learn, AI experimentation, and other self-directed learning are viewed as evidence of initiative and commitment to growth.

Work Environment & Requirements

Primarily in-office, Monday through Friday during normal business hours, with occasional after-hours work for projects, maintenance, or urgent customer needs.
Ability to provide onsite support and travel locally to customer locations; valid driver’s license required.
Ability to perform basic desktop, network, and equipment installations and lift or move IT equipment up to approximately 50 pounds.
Compensation: Above average compensation with Revenue and Profit Sharing. Health Insurance, Life Insurance, Dental, Vision and Disability Insurance.

You may be a great fit if helping people feels rewarding, solving problems energizes you, AI makes you curious, feedback helps you grow, and you are looking for a career rather than simply your next job.

Compensation: $45,000.00 - $60,000.00 per year

Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

We’re Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

(if you already have a resume on Indeed)

Or apply here.

* required fields

First Name*

Last Name*

Email*

Phone*

Text me updates about my application

Yes No

Message and data rates may apply. Message frequency varies. Reply STOP to opt out. Reply HELP for help. See our User Terms of Service and Privacy Policy for details.

Location

Address

City

States