Role: Office Coordinator
TeamLogic IT of Northeastern Massachusetts

About Us:

We are an IT Managed Services Provider located in Woburn, MA focused on providing support for small to midsized businesses looking to outsource their IT functions. Relationship flexibility enables work arrangements that accommodate different levels of service. Whether it be fully outsourced IT, supplemental IT, or project-based assistance.

We are a family-owned member of a franchisee network of 100 TeamLogic IT locations nationwide. The strength of our network has placed us at #45 on the MSPmentor.net Top 501 Managed Service Providers.

Our primary geographical support area spans from Boston and its surrounding communities to the New Hampshire border.

This position is onsite in our Woburn office, 5 days a week, Monday – Friday.

JOB RESPONSIBILITES

· Answer incoming calls and triage to the appropriate team member.

· Open support tickets with as much detail as possible when new incidents are being reported.

· Assist Remote Services technicians with obtaining additional information for the troubleshooting process when requested.

· Schedule onsite visits for break/fix tickets that require physical assistance that have been submitted by our customers and colleagues.

· Respond to customer questions and concerns on tickets which were assigned or re-opened if engineers are unavailable or onsite.

· Confirm monthly, weekly, or bi-weekly appointments with customers.

· Confirm onsite visits with engineers and provide them with updates or appointment/schedule changes in real-time.

· Work with department directors to determine resource availability when scheduling projects and tech availability.

· Work with the Director of Engineering and Vice President of Operations on fleet management of company vehicles.

· Assist with general administrative responsibilities such as supply ordering, restocking, filing, shredding, etc.

EXPERIENCE AND SKILLS REQUIRED

· Candidate must possess strong written and verbal communication skills.

· Experience using Microsoft Office Suite.

· Experience using a ticketing system.

· Willingness to learn new tasks.

Job Type: Full-time

Job Location: Woburn, MA

Experience Preferred:

· 3+ years of resource scheduling experience

· Strong Customer Service skills

Required license or certification:

· Driver’s License

Compensation: $45,000.00 - $55,000.00 per year

Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

We’re Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

(if you already have a resume on Indeed)