TeamLogic IT is a national provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that assure high availability, security and flexibility for their IT infrastructure. With more than 200 locations across North America and more than 750 technicians, thousands of businesses consider us their trusted technology advisor.

Responsive recruiter

Benefits:

Opportunity for advancement
Paid time off
Training & development
Dental insurance
Health insurance
Vision insurance

Client Service Technician – TeamLogic IT

Who We Are

TeamLogic IT keeps businesses running. We help clients overcome technology challenges with practical solutions that make their workday smoother and more secure. Our Kentwood team is backed by a nationwide network of technicians, giving us both local agility and big-system support.

We’re looking for a Client Service Technician who’s equal parts tech-savvy and business-minded—someone who can troubleshoot efficiently, communicate clearly, and build confidence with every client they serve.

What You’ll Do

Be the first line of support for client issues via phone, email, and web portal.
Diagnose and resolve desktop, network, and Microsoft 365 problems quickly and professionally.
Provision and configure new user systems.
Use remote tools (NinjaOne RMM, Autotask PSA) to manage tickets, updates, and maintenance.
Escalate complex issues to senior engineers when needed.
Perform on-site visits for installs, repairs, or network troubleshooting.
Maintain accurate documentation of work performed and communicate status with clients.
Uphold TeamLogic IT’s standards for reliability, security, and customer care.

What We’re Looking For

3+ years of hands-on IT support experience (MSP background strongly preferred).
Solid grasp of Microsoft 365, Windows 10/11, and basic server administration (Active Directory, DNS, DHCP).
Familiarity with networking concepts (routers, switches, firewalls, VPN).
Experience with RMM/PSA tools such as NinjaOne RMM or Autotask.
Excellent communication and customer-service instincts—able to explain tech to non-tech customers.
Valid driver’s license and willingness to travel locally to client sites.
Certifications such as CompTIA A+, Network+, or Microsoft 365 Fundamentals are a plus.

What You Can Expect

Compensation $25–$29/hour based on experience, with growth path toward System Engineer or vCIO roles.
Reimbursement for certifications and continuing education.
Collaborative culture grounded in integrity, accountability, and reliability.
The satisfaction of keeping businesses running smoothly and securely.

Our Core Values

If you take pride in solving problems, communicating clearly, and following through—let’s talk.

Compensation: $25.00 - $29.00 per hour

Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

We’re Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

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