Level II Technician
Full Time • Hybrid - US
Responsive recruiter
Benefits:
- 401(k)
- 401(k) matching
- Company car
- Dental insurance
- Health insurance
- Opportunity for advancement
- Training & development
Benefits/Perks
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
- People First Culture
Company Overview
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Summary
Role Overview: The Level 2 Field Technician is an important contributor to the success of the Technical Services Department. Working under the direction of the Technical Services Lead and Solutions Architect, he/she complete PC, Server, Network, and Application support projects as an individual contributor. He/She also works with Service and Support Specialists (as an escalation point) to resolve client IT-related issues. Our company must always be presented in an extremely client intimate role: we are their IT team or a strong extension of their IT team.
To be considered for this position you must have at least 5 years of experience as a help desk or field technician. You must have excellent technical skills; including Network, Servers, ISP, VLANS, VoIP, and VPN. Previous experience with Sophos Firewalls is a plus. You must be able to prioritize issues and assignments and be comfortable working in a fast-paced environment. Our clients are small and medium-sized companies with a wide range of technical diversity.
IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.
To be considered for this position you must have at least 5 years of experience as a help desk or field technician. You must have excellent technical skills; including Network, Servers, ISP, VLANS, VoIP, and VPN. Previous experience with Sophos Firewalls is a plus. You must be able to prioritize issues and assignments and be comfortable working in a fast-paced environment. Our clients are small and medium-sized companies with a wide range of technical diversity.
IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.
IT Technician II Responsibilities:
- Provide support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues.
- Provisioning and system setup for new hires.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Perform on-site fixes at the clients when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Server administration via Active Directory, File & Print services, DNS, DHCP.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.
IT Technician II Requirements:
- College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
- Office 365 administration experience.
- Experience with desktop and server operating systems including Windows 10/11, Server 2016, Server 2019 and newer, as well as Mac OS.
- Active Directory knowledge is a plus.
- Knowledge and understanding of networking devices and appliances.
- NinjaOne RMM and Autotask PSA Experience a plus
- Valid Driver's License and clean driving record
- CompTIA A+ and/or CompTIA Network+ are a plus
Flexible work from home options available.
Compensation: $60,000.00 - $68,000.00 per year
Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.
If you have IT experience, skills and a determined mindset to overcome any obstacle, you’ll enjoy the TeamLogic IT life. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. Work for a local office but be part of a bigger entity with collaboration from hundreds of other technicians across North America.
Everyday, we set out to help businesses across the nation perform better, grow faster and achieve more. That’s our Modus Operandi. What’s yours?
If our philosophy syncs with yours, check out our openings and touch base, soon.
We’re Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
TECHNOLOGY
If you're fascinated by technology, have IT skill sets, and want to be part of this fast growing business sector, TeamLogic IT is an exciting place to be. Our mission is to leverage technology on behalf of our clients; therefore, IT technicians are instrumental to the success of our organization. We seek candidates who demonstrate a high level of technical competency and take great pride in their work. For those who reflect our shared values of care, excellence and integrity, you will fit right in.
Career Development
Our people are our greatest assets. That’s why we believe in developing talent at all stages of their careers. With the incredible pace of change in technology, we focus on giving talent the tools to grow and evolve their skills beyond their immediate job functions. From technicians, to system administrators, to account managers, we empower our people with process and technology that gives them the freedom to think creatively, and drive bold changes to IT Managed Services business.
Benefits
- Healthcare Insurance
- 401K Plan
- Paid Holidays
- Ten Days Paid Time Off
- Training and Certifications
- On Site Fitness Center
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.
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