TeamLogic IT Help Desk Level I
Full Time • Flagstaff
Responsive recruiter
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Help Desk Level 1
We are a managed services provider – providing amazing work for both small and medium-sized businesses. We are the best at what we do because we take the time to get to know our customers. We listen more than we talk, and we seek to understand their needs. We are passionate about finding them the best solutions. Not only do we need your technical expertise to meet our client’s business needs, but we need your cool, calm, a good understanding demeanor, energetic, passionate, gotta-get-this-done-right-and-right-now attitude. Calm on the outside – mind racing on the inside? As long as you take the time to understand the client’s needs and help create the best solution – you’re the right person for us and we are the right company for you!
We are a managed services provider – providing amazing work for both small and medium-sized businesses. We are the best at what we do because we take the time to get to know our customers. We listen more than we talk, and we seek to understand their needs. We are passionate about finding them the best solutions. Not only do we need your technical expertise to meet our client’s business needs, but we need your cool, calm, a good understanding demeanor, energetic, passionate, gotta-get-this-done-right-and-right-now attitude. Calm on the outside – mind racing on the inside? As long as you take the time to understand the client’s needs and help create the best solution – you’re the right person for us and we are the right company for you!
We're looking for an IT Support Technician 1 to support our clients and our team.
The day-to-day:
- Handling inbound tickets
- Updating service tickets
- Working with teammates to assure timely resolution to client requests
- Answer phone calls from our clients
- Document any new information that has not already been documented
- Identify Client IT needs and work with team members to develop solutions
- Be available at inconvenient times for upgrades, troubleshooting, etc. – hopefully not too often, but you know how it goes!
We are a great fit for you if you:
- Have a nurturing personality
- Are results-oriented, self-motivated, energetic, professional, and reliable.
- Possess extraordinary customer service skills and strong multi-tasking, organizational, documentation, and time-management skills.
- Are comfortable working with clients of all kinds and have experience discovering business and technology needs. People need to feel heard and comfortable with our solutions – this stuff is complicated!
- Have a strong understanding of technology and business productivity systems.
- Already have 1+ years of experience working for a Managed Service Provider and 2+ years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Office 365, etc.
- Devoted to yourself to improve your education and IT field of study
- Must have reliable transportation.
It would great if you have:
- Experience with PSA (Professional Services Automation) and RMM (remote monitoring and management) tools like Autotask and Ninja.
- Experience working tickets and answering phone calls from customers.
- Experience providing remote desktop support.
Having one or more of these certifications/education would let us know you mean business:
- Any CompTIA Certification
- Any Microsoft Certification
- Some College classes related to IT or associate degree in the IT Field
Salary:
$40,000 to $46,000 DOE
A bit about us:
We are TeamLogic IT, a nationwide network of locally-owned businesses providing comprehensive IT services to small- and medium-sized businesses. TeamLogic IT is a recognized Managed Services leader, ranked top 1% on the annual MSP Mentor list of the Top 501 world-wide company rankings of progressive managed IT services providers. In 2020, Teamlogic IT won the MSP of the year Award. We offer networking, security, data and email services, as well as hardware and software support in addition to a variety of consultation and preventative maintenance services.
TeamLogic IT offers competitive wages, 401K with matching, health insurance, fitness center access, challenging work, career opportunities, a pleasant work environment and ongoing training. We are a drug free company. Salary is dependent upon your skills and experience.
TeamLogic IT offers competitive wages, 401K with matching, health insurance, fitness center access, challenging work, career opportunities, a pleasant work environment and ongoing training. We are a drug free company. Salary is dependent upon your skills and experience.
Compensation: $40,000.00 - $46,000.00 per year
Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.
If you have IT experience, skills and a determined mindset to overcome any obstacle, you’ll enjoy the TeamLogic IT life. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. Work for a local office but be part of a bigger entity with collaboration from hundreds of other technicians across North America.
Everyday, we set out to help businesses across the nation perform better, grow faster and achieve more. That’s our Modus Operandi. What’s yours?
If our philosophy syncs with yours, check out our openings and touch base, soon.
We’re Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
TECHNOLOGY
If you're fascinated by technology, have IT skill sets, and want to be part of this fast growing business sector, TeamLogic IT is an exciting place to be. Our mission is to leverage technology on behalf of our clients; therefore, IT technicians are instrumental to the success of our organization. We seek candidates who demonstrate a high level of technical competency and take great pride in their work. For those who reflect our shared values of care, excellence and integrity, you will fit right in.
Career Development
Our people are our greatest assets. That’s why we believe in developing talent at all stages of their careers. With the incredible pace of change in technology, we focus on giving talent the tools to grow and evolve their skills beyond their immediate job functions. From technicians, to system administrators, to account managers, we empower our people with process and technology that gives them the freedom to think creatively, and drive bold changes to IT Managed Services business.
Benefits
- Healthcare Insurance
- 401K Plan
- Paid Holidays
- Ten Days Paid Time Off
- Training and Certifications
- On Site Fitness Center
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.
(if you already have a resume on Indeed)