Job Title: Account Manager

Department: Client Services

Reports To: Senior Account Manager

FLSA Status: Exempt


We’ve been looking for you!
A client results-focused, business-savvy, and technically curious Account Manager who thrives on making IT human. You believe great relationships and strong systems go hand in hand. You’re not just here to react to problems—you proactively identify opportunities, guide strategy, and help clients thrive.

We’re TeamLogic IT—a high-growth, client-obsessed MSP—and we’re looking for someone who can lead with heart, think with business acumen, and act with technical confidence.

If that’s you, don’t wait—apply today.


You might be a great fit if:
·         You bring a passion for IT and client success—and know how to turn strategy into outcomes.
·         You’re a proactive communicator who builds trust through empathy, clarity, and follow-through.
·         You enjoy helping SMB leaders make confident technology decisions—even if they’re not "tech people."
·         You believe IT should be simple, secure, and scalable—and you advocate for the right tools to get there.
·         You’re hungry to keep learning—cybersecurity, AI, automation—and bring those insights to your clients.


You’ll own 5 key outcomes:
1. Drive client satisfaction and retention. Develop strong, consultative relationships that result in a Net Promoter Score of 70+. Conduct regular strategic reviews and check-ins that deepen trust and show value.

2. Keep accounts profitable and aligned. Monitor client profitability and contract health, ensuring accounts stay within margin while delivering real business outcomes.

3. Guide IT strategy and project execution. Use a consultative approach to align client goals with our IT roadmap. Scope, price, and present projects that support business growth, cybersecurity maturity, and operational efficiency.

4. Educate, protect, and empower clients. Demystify IT. Help clients understand the "why" behind their tech stack. Promote cybersecurity awareness, industry alignment, and practical innovation.

5. Stay sharp and keep us secure. Continuously build your expertise in technology, cybersecurity, compliance, and emerging tools. Ensure TeamLogic IT—and by extension, our clients—remain protected and resilient by managing access, data, and infrastructure with vigilance.

Account Management

·         Build long-term client relationships through regular business reviews and check-ins.
·         Understand their goals, align IT strategy, present impactful projects, and maintain a healthy opportunity pipeline.
·         Review service performance reports and coordinate resolution for service-related issues.
·         Maintain detailed client roadmaps and assist in renewals.

Project Oversight

·         Lead client onboarding and project delivery efforts.
·         Develop project scopes based on IT roadmaps, communicate milestones clearly, and support internal process consistency.

Cybersecurity & Compliance

·         Educate clients on cybersecurity risks and promote best practices.
·         Participate in internal security and compliance training.
·         Support clients in aligning with regulatory and industry-specific requirements.


Qualifications
·         Bachelor’s degree or 3+ years of experience in account management, IT project management, or MSP client onboarding.
·         Strong technical understanding of IT systems and business acumen for solution alignment.
·         Excellent communication, interpersonal, and organizational skills.
·         Demonstrated ability to problem-solve and manage multiple priorities under pressure.
·         Familiarity with ITIL or IT service management best practices is a plus.


Benefits
·         Competitive salary and performance-based bonuses
·         Health, dental, and vision insurance
·         401(k) retirement plan
·         Paid time off and holidays
·         Ongoing training and professional development
·         Collaborative and supportive work environment
·         Opportunity to work with cutting-edge technology in a growing MSP


Job Summary
TeamLogic IT is looking for an experienced, people-first Account Manager to join our growing Client Services team. As the trusted advisor for a portfolio of managed service clients, you’ll help business leaders navigate the complex IT landscape—making smart decisions about strategy, security, and solutions. Your focus won’t just be on satisfaction—it’ll be on making our clients feel confident, protected, and supported in everything they do.

In this role, you’ll blend client relationship management, IT strategy consulting, and light project oversight. You’ll work closely with internal teams to scope solutions, resolve issues, and stay ahead of client needs. You'll also serve as a steward of security and operational integrity—ensuring both our organization and our clients remain protected from risk while leveraging the best of what modern IT has to offer.

If you’re someone who loves combining business thinking, technical curiosity, and real relationships—this is your place to shine.


Work Environment
This role is primarily office-based with flexibility to travel locally as needed. Clients are located throughout Wisconsin, primarily in Southeastern Wisconsin. The role involves typical desk work, collaboration with internal technical teams, and customer-facing engagement.