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Systems Engineer/Level II Technician TeamLogic IT, Fort Mill

Systems Engineer/Level II Technician

Full Time • TeamLogic IT, Fort Mill
Benefits:
  • Bonus based on performance
  • Training & development
  • Flexible schedule
  • Free uniforms
  • Paid time off
  • Company parties
Benefits/Perks
  • Join a Fun & Dynamic Culture! – We believe work should be engaging, collaborative, and full of energy.
  • Fitness-Focused Workplace – We encourage both physical and mental well-being with team activities.
  • Growth & Development – We invest in your personal and professional growth through ongoing learning opportunities.
  • Work-Life Balance – We understand the importance of flexibility and encourage a healthy balance between work and personal life.
  • Creative & Innovative Space – Bring your ideas to life in an environment that values innovation and fresh thinking.
Other perks
  • Bonus based on performance
  • Opportunity for special performance incentive funds (SPIFs) for sales contributions
  • Free office attire
  • Free snacks
  • Paid time-off
Requirements:
  • College diploma or university degree in Computer Science 
  • 7-10 years equivalent work experience
  • Prior experience in MSP is required
  • Experience with desktop and server operating systems including Windows 7/10, Windows Server 2008/ 2012/ 2016, Linux and Mac OS.
  • Experience in Server administration, DNS, DHCP.
  • Knowledge and understanding of networking devices including firewalls (Sophos, Sonicwall, UDM Pro)
  • NinjaOne RMM and Autotask PSA Experience a plus
  • Microsoft Office 365, Azure, AD administration experience is required
  • Proven experience working with Endpoint Detection and Response (EDR), Managed Detection and Response (MDR), and log analytics/SIEM platforms  
  • Valid Driver's License and ability to drive to customer locations when required.
  • CompTIA A+ and/or CompTIA Network+ preferred.
  • Self-motivated and driven for excellence in customer experience 
 Responsibilities:
  • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Server administration via Active Directory, File & Print services, DNS, DHCP.
  • Network firewall and switch administration and maintenance.
  • Some network and server solution design and architecture.
  • Establish effective communication and trust with customer teams and partners
  • Operational tasks like managing tickets and logging timesheets 
  • Developing materials for improving delivery quality, writing blogs and sharing best practices with the community 
  • 80% billable target
Company Overview
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Summary
The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.
IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily. The IT Technician will possess the ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills.
The Level 3 Technician works jointly with the sales team to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals, and presentations on technical assessments, implementations, and ongoing technical account management.  The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable, and a team player.

Note 
  • Salary based on the candidate's experience.
Compensation: $65,000.00 - $75,000.00 per year




This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

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Why Should You Join Us?

Flexible Scheduling
Competitive Compensation
Career Advancement Opportunities
People First Culture