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Benefits:

401(k)
Bonus based on performance
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Job Title: Operations & Project Coordinator

Location: Remote (with potential for future onsite work)
Employment Type: Full-time

About Us

We are a growing IT consulting company focused on delivering innovative technology solutions and excellent client experiences. We are seeking a highly organized and proactive individual to join our team in a hybrid role that combines the functions of a Dispatch Coordinator, Project Manager, and Office Administrator. This person will play a pivotal role in ensuring smooth daily operations, timely delivery of client services, and strong team coordination.

Position Overview

The Operations & Project Coordinator will serve as the central point of contact for internal teams, clients, and vendors. This role requires strong organizational skills, the ability to prioritize multiple tasks, and a talent for managing both short-term dispatch scheduling and longer-term project timelines. This individual will also manage general administrative functions to ensure the business runs efficiently.

Key Responsibilities

Dispatch Coordination:

Schedule and dispatch technicians for onsite and remote service calls.
Monitor ticket queues and ensure timely response to client issues.
Maintain a centralized calendar for service appointments and resource allocation.
Act as the point of contact for clients regarding scheduling updates or changes.

Project Management:

Plan, coordinate, and oversee IT projects from initiation through completion.
Manage project timelines, budgets, deliverables, and documentation.
Communicate project updates to clients and internal stakeholders.
Identify risks, resolve issues, and ensure projects are delivered on time and within scope.

Office Administration:

Manage vendor relationships, purchasing, and inventory tracking.
Answer phones, handle client requests, open tickets, etc.
Maintain company records and ensure compliance with internal policies.
Any other administrative tasks as assigned.

Qualifications

Required:

5+ years of experience in operations, dispatch coordination, project management, or office administration (IT or technology services industry experience preferred).
Strong multitasking and time management skills.
Excellent communication and customer service skills.
Proficiency with business and project management tools (e.g., IT Glue, Autotask, or similar).
Strong working knowledge of Microsoft Office (Word, PowerPoint, Excel, etc.)

Preferred:

Project Management certification (PMP, CAPM, or similar) is a plus.
Experience in IT Managed Services or IT Consulting environment.
Ability to thrive in a fast-paced, dynamic environment with changing priorities.

Work Environment

This role is currently fully remote, with regular virtual meetings and coordination across distributed teams.
Future onsite work at company offices or client locations may be required, depending on business needs (travel will be communicated in advance).

Compensation & Benefits

Competitive salary based on experience
Health, dental, and vision insurance options
Paid time off and company holidays
Professional development opportunities

This is a remote position.

Compensation: $50,000.00 - $75,000.00 per year

Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

We’re Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

(if you already have a resume on Indeed)