Benefits:

401(k)
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development

About Us

TeamLogic IT is a fast-growing managed services provider (MSP) committed to delivering proactive, secure, and strategic IT solutions to small and mid-sized businesses. We’re looking for a skilled and customer-focused Level II Technician to join our team and help businesses thrive through technology.

What You’ll Do

As a Level II Technician, you’ll work closely with clients and internal teams to:

Troubleshoot and resolve escalated issues from Level 1 support, including:
- Windows Server, Active Directory, DHCP/DNS
- Office 365/Exchange Online administration
- Network devices (firewalls, switches, routers)
- Virtualization platforms (VMware, Hyper-V)
Perform desktop migrations, system upgrades, and patch management
Configure and maintain backup and disaster recovery solutions
Use PowerShell and other tools for automation and diagnostics
Document solutions and contribute to the internal knowledge base
Participate in on-call rotation and scheduled on-site visits
Communicate clearly with clients and maintain high satisfaction scores

What You Bring

2+ years of experience in a technical support or MSP environment
Strong knowledge of Microsoft 365, Windows Server, and networking fundamentals
Experience with RMM tools, ticketing systems, and documentation platforms
Excellent problem-solving and communication skills
Ability to work independently and manage multiple priorities
Relevant certifications (e.g., CompTIA Network+, Microsoft, Cisco) are a plus

Why Join Us

Competitive salary and benefits
Career growth opportunities toward Level III or vCIO roles
Access to training, advisory boards, and R&D initiatives
A collaborative, client-first culture with a focus on proactive service

How to Apply

Submit your resume and a brief cover letter outlining your experience and interest in the role. We look forward to meeting you!

Compensation: $34.00 - $38.00 per hour

Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

We’re Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

(if you already have a resume on Indeed)