Junior MSP IT Support Technician (Level 3) – In-Person Role
TeamLogic IT of Pearland, TX
Junior MSP IT Support Technician (Level 3) – In-Person Role
Full Time • TeamLogic IT of Pearland, TX
Benefits:
- Competitive salary
- Opportunity for advancement
- Training & development
- Dental insurance
- Health insurance
- Vision insurance
- Paid time off
Summary: TeamLogic IT Pearland TX is seeking a highly skilled Junior MSP IT Support Technician (Level 3) - In-Person Role to deliver advanced IT support to small and medium-sized businesses (SMBs). We are community-based MSP looking for a proactive problem-solver with deep technical expertise and a passion for delivering exceptional customer service to our clients in a dynamic, fast-paced office environment.
Key Responsibilities:
Key Responsibilities:
- Provide expert-level technical support for complex server, network, and software issues escalated from Level 1 or 2 Technicians.
- Design, deploy, and manage secure, high-performance network solutions tailored to client needs.
- Perform system administration, including maintenance, upgrades, backups, and compliance with industry standards.
- Foster strong client relationships through professional, responsive support and strategic technology recommendations.
- Lead IT projects, such as AI agents, system migrations and network deployments, coordinating with internal teams and vendors.
- Maintain detailed documentation of client environments and mentor junior technicians.
- Ensure compliance with data privacy and cybersecurity regulations through regular audits and best practices.
- Provide on-call emergency support, including evenings and weekends, to ensure minimal client downtime.
Qualifications:
- Required: 5+ years of IT support experience, including 1+ years in a Level 3 role.
- Required: 2+ years of MSP (Managed Service Provider) experience.
- Required: Bachelor’s degree (graduated) in IT, Computer Science, or a related field.
- Required: CompTIA Network+, Security+, Microsoft Azure Administrator (or CCNA); CompTIA A+, Microsoft 365 or Windows Server Certifications.
- Required: Advanced expertise in Windows/Linux servers, virtualization (VMware, Hyper-V), and cloud platforms (Azure, AWS).
- Required: In-depth knowledge of networking protocols, firewalls, VPNs, and cybersecurity best practices.
- Highly Preferred: Proficiency with RMM tools (e.g., NinjaRMM), ticketing systems (e.g., Autotask PSA), and documentation platforms (e.g., IT Glue).
- Exceptional problem-solving, project management, and communication skills.
- Ability to thrive in a collaborative, fast-paced environment.
Work Environment:
- On-site/In-Person Role based in Pearland, Texas.
- Occasional travel (valid driver’s license required) to client’s office(s), in the company vehicle.
- Flexible schedule, including some evenings/weekends for client emergencies.
- Collaborative team culture focused on delivering high-quality IT solutions for SMBs.
Benefits:
- Competitive salary.
- Supportive work environment.
- Post initial probationary period:
- Health, dental, and vision insurance.
- Holiday and generous PTO.
- Professional development opportunities and certification reimbursement.
Why Join TeamLogic IT? At TeamLogic IT, you’ll work in a dynamic, collaborative environment where your expertise powers innovative solutions for SMB clients. Join a nationwide network of IT professionals (1800+ Technicians), tackle diverse challenges, and grow your career in a rapidly evolving industry. Apply today to make an impact!
Compensation: $65,000.00 - $85,000.00 per year
Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We’re Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.
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Flexible Scheduling
Competitive Compensation
Career Advancement Opportunities
People First Culture