IT Support Specialist Business Client Support MSP Environment
Full Time • Kentwood
TeamLogic IT is a national provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that assure high availability, security and flexibility for their IT infrastructure. With more than 200 locations across North America and more than 750 technicians, thousands of businesses consider us their trusted technology advisor.
Responsive recruiter
Benefits:
- Competitive salary
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
IT Support Specialist – Business Client Support (MSP Environment)
Kentwood, MI
Kentwood, MI
Who We Are
TeamLogic IT supports small and mid-sized businesses across West Michigan with secure, reliable, and personable IT services. We work hands-on with local clients and operate with structure, ownership, and follow-through.
TeamLogic IT supports small and mid-sized businesses across West Michigan with secure, reliable, and personable IT services. We work hands-on with local clients and operate with structure, ownership, and follow-through.
If you enjoy troubleshooting, communicating clearly, and helping people get back to work, you’ll fit right in.
What You’ll Do
- Serve as the first response for client support tickets via phone, email, and web portal.
- Diagnose and resolve issues involving:
- Windows 10/11 workstations
- Microsoft 365 accounts, licensing, Teams/SharePoint access
- Printing, user access, MFA, and basic networking issues
- Configure and deploy new user laptops/workstations.
- Use NinjaOne RMM and Autotask PSA to manage and document your work.
- Escalate more complex issues to the engineering team when appropriate.
- Occasionally visit local client sites for installs or hands-on support.
What You Bring
Required
- 1–3 years of professional IT support experience (service desk or equivalent).
- Familiar with ticketing workflow and communicating with non-technical users.
- Understanding of networking basics (IP, DNS, DHCP, gateways).
- Organized, reliable, and able to follow through on open requests.
- Valid driver's license and ability to support clients locally.
Strongly Preferred
- MSP or multi-client IT support background
- CompTIA A+ (or willingness to earn within 90 days)
- Experience with Microsoft 365 Admin Center or Entra ID user management
- Experience with RMM/PSA tools (NinjaOne, Autotask, ConnectWise, Datto, etc.)
This is not a trainee role. Prior professional IT support experience is required.
Compensation & Growth
- $24–$27 per hour, based on experience
- Certification reimbursement and paid professional development
- Growth path toward Client Service Technician → Systems Engineer → Technology Advisor
- Team culture based on consistency, accountability, integrity, and care
Our Core Values
Compassionate • Personalized • Committed • Secure • Reliable • Excellent • Servanthood
We show up. We take responsibility. We follow through.
Compensation: $24.00 - $27.00 per hour
Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We’re Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.
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Flexible Scheduling
Competitive Compensation
Career Advancement Opportunities
People First Culture