MSP Level 3 Technician
TeamLogic IT, Kansas City, KS
MSP Level 3 Technician
Full Time • TeamLogic IT, Kansas City, KS
Work environment:
- This role operates as the primary technician for the office, requiring a highly skilled, versatile professional who can confidently manage a wide range of systems and client environments
- Collaborative, supportive team culture
- Office snacks and theme days
Benefits:
- Competitive salary with performance bonuses
- PTO
- Profit Sharing Plan
- Certification reimbursement and professional development support
- Flexible work options
- Strong local team with national technical resources
What you will do:
- Solve complex issues escalated from Level 1 and Level 2
- Design and manage networks for performance and security
- Administer systems including patching, backups, recovery, and monitoring
- Lead client projects such as migrations, installations, and deployments
- Build strong client relationships and recommend smart solutions
- Document environments with diagrams, configurations, and procedures
- Mentor technicians and elevate team capability
- Ensure compliance with cybersecurity and regulatory standards
- Provide emergency support including after-hours when needed
What you bring:
- Problem Solving and Projects: Proven ability to troubleshoot complex issues and manage IT projects from start to finish
- RMM and PSA Tools: Hands-on experience with NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk
- Systems Expertise: Strong proficiency with Windows and Linux servers, VMware or Hyper‑V, and cloud platforms including Azure and AWS
- Networking and Security: Solid understanding of networking protocols, firewalls, VPNs, cybersecurity best practices, and monitoring tools like SolarWinds or Auvik
- Minimum 5 years in IT support with at least 2 years in a senior or Level 3 role
- MSP experience preferred
- Excellent communication and customer service skills
- Ability to thrive in a fast-paced, evolving environment
- Valid driver's license required
- Occasional travel to client locations
- Onsite and remote work based on client needs
About TeamLogic IT
TeamLogic IT offers a dynamic environment where your expertise matters and your growth is supported. You will work on diverse projects, strengthen your technical skills, and make a meaningful impact on SMB clients. As part of a local office, you benefit from close collaboration while also tapping into a nationwide network of technicians.
Compensation: $65,000.00 - $82,000.00 per year
Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We’re Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.
(if you already have a resume on Indeed)
Or apply here.
Flexible Scheduling
Competitive Compensation
Career Advancement Opportunities
People First Culture